Terms of Service

Please read these Terms of Service carefully before using the website located at cafe-piada.click or any services offered by Piada. By accessing or using our website and services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our website or services.

1. Acceptance of Terms

By accessing, browsing, or using the website cafe-piada.click (the "Website") or any products, services, or features offered by Piada (collectively, the "Services"), you acknowledge that you have read, understood, and agree to be bound by these Terms of Service ("Terms"), as well as our Privacy Policy, which is incorporated herein by reference.

These Terms constitute a legally binding agreement between you ("User," "you," or "your") and Piada ("Company," "we," "us," or "our"). Your continued use of the Website or Services following the posting of any changes to these Terms constitutes acceptance of those changes.

If you are using the Website or Services on behalf of a business, organization, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms, in which case "you" and "your" will refer to that entity.

You must be at least 18 years of age, or the age of majority in your jurisdiction, to use our Services. By using our Services, you represent and warrant that you meet this age requirement. Minors under the age of 13 are strictly prohibited from using our Website or Services.

2. Description of Services

Piada is a food service business that offers a variety of food products, dining experiences, and related services. Our Services may include, but are not limited to:

• Online Ordering: The ability to browse our menu, place orders for food and beverages for pickup, delivery, or dine-in, and make payments through our Website.
• Menu Information: Access to detailed information about our food offerings, including ingredients, nutritional information, allergen disclosures, and pricing.
• Catering Services: Inquiries and reservations for catering services for events, gatherings, and special occasions.
• Loyalty and Rewards Programs: Participation in any loyalty programs, promotions, or rewards initiatives offered by Piada from time to time.
• Customer Support: Access to customer support through email and other communication channels to address inquiries, complaints, or feedback.
• Informational Content: General information about Piada, including our story, values, locations, hours of operation, and contact details.
• Promotions and Special Offers: Access to promotional content, discount codes, and special offers made available through the Website or associated marketing channels.

We reserve the right, at our sole discretion, to modify, suspend, or discontinue any portion of the Services at any time, with or without notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of the Services.

Certain features or aspects of our Services may require registration, account creation, or the provision of personal information. By registering for an account, you agree to provide accurate, current, and complete information and to keep this information up to date.

3. User Obligations and Prohibited Activities

3.1 User Obligations

As a user of our Website and Services, you agree to:

• Provide accurate, truthful, and complete information when registering for an account or placing an order.
• Maintain the confidentiality of your account credentials and notify us immediately of any unauthorized use of your account.
• Use the Website and Services only for lawful purposes and in compliance with all applicable federal, state, and local laws and regulations.
• Comply with all applicable laws regarding the transmission of data exported from the United States or the jurisdiction in which you reside.
• Promptly pay for all orders placed through the Website and ensure that payment information provided is accurate and current.
• Treat our staff, representatives, and other users with respect and courtesy.
• Review and comply with any additional terms, policies, or guidelines posted on the Website or communicated to you in connection with specific Services.

3.2 Prohibited Activities

You agree that you will NOT engage in any of the following prohibited activities:

• Unlawful Use: Using the Website or Services for any purpose that is illegal, fraudulent, deceptive, or harmful under applicable United States federal and state laws, including the Federal Trade Commission Act (FTC Act) and applicable state consumer protection statutes.
• Unauthorized Access: Attempting to gain unauthorized access to any portion of the Website, other user accounts, or computer systems or networks connected to the Website through hacking, password mining, or any other means.
• Data Scraping: Using automated tools, bots, spiders, crawlers, or similar technology to collect, scrape, or harvest data from the Website without our express written consent.
• Interference: Transmitting any viruses, worms, defects, Trojan horses, or any other items of a destructive nature, or otherwise interfering with the proper functioning of the Website or Services.
• Misrepresentation: Impersonating any person or entity, or falsely stating or otherwise misrepresenting your affiliation with a person or entity.
• Fraudulent Orders: Placing fraudulent orders, providing false payment information, or engaging in chargebacks or payment disputes without legitimate cause.
• Intellectual Property Violation: Copying, reproducing, distributing, publicly displaying, or creating derivative works from any content on the Website without our prior written consent.
• Harassment: Harassing, threatening, intimidating, or otherwise engaging in harmful conduct toward our employees, contractors, agents, or other users.
• Spam: Sending unsolicited communications, promotional materials, or spam through any feature of the Website or Services.
• Circumvention: Attempting to circumvent any technological measures we implement to protect the Website or Services, including any digital rights management tools or security features.
• Unauthorized Resale: Reselling, sublicensing, or otherwise commercializing any product or service obtained through the Website without our express written approval.
• Minors: Knowingly collecting or soliciting personal information from individuals under the age of 13, or encouraging minors to use the Website or Services.

Violation of any of the above prohibitions may result in the immediate termination of your account, legal action, or both. We reserve the right to cooperate with law enforcement authorities in connection with any investigation of suspected unlawful activity.

4. Intellectual Property Rights

4.1 Ownership

The Website and all of its content, features, and functionality — including but not limited to text, graphics, logos, photographs, images, menu designs, brand identities, audio clips, digital downloads, data compilations, and software — are the exclusive property of Piada or its licensors and are protected by United States copyright law (17 U.S.C. § 101 et seq.), trademark law (15 U.S.C. § 1051 et seq.), trade dress law, and other applicable intellectual property laws and international conventions.

4.2 Limited License

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Website and its content solely for your personal, non-commercial use in connection with the Services. This license does not include the right to:

• Modify, copy, or create derivative works based on the Website or its content;
• Use data mining, robots, or similar data gathering tools;
• Download any portion of the Website (other than page caching) unless expressly permitted;
• Use the Website or its content for any commercial purpose not expressly authorized by us in writing.

4.3 Trademarks

The name "Piada," our logos, taglines, and all related names, logos, product and service names, designs, and slogans are trademarks of Piada or its affiliates. You may not use such marks without our prior written permission. All other names, logos, and marks appearing on the Website are the property of their respective owners.

4.4 User-Submitted Content

If you submit reviews, comments, feedback, photographs, or any other content to the Website or our social media pages ("User Content"), you grant us a worldwide, royalty-free, non-exclusive, perpetual, and irrevocable license to use, reproduce, modify, adapt, publish, translate, distribute, and display such User Content in connection with our business operations and marketing. You represent and warrant that you own or have the necessary rights to grant this license, and that the User Content does not infringe upon the rights of any third party.

5. Payment Terms

5.1 Pricing

All prices displayed on the Website are in United States Dollars (USD) and are subject to change without notice. We make every effort to ensure that prices displayed on the Website are accurate; however, errors may occur. In the event of a pricing error, we reserve the right to cancel any orders placed at the incorrect price and notify you accordingly.

5.2 Payment Methods

We accept various payment methods for online orders, which may include major credit cards, debit cards, digital wallets, and other payment options as made available through the Website. By providing payment information, you represent and warrant that you are authorized to use the designated payment method and authorize us to charge the applicable fees to that payment method.

5.3 Taxes

Applicable federal, state, and local sales taxes, food and beverage taxes, or other government-imposed charges may be applied to your order. The final tax amount will be calculated and displayed at checkout prior to order confirmation.

5.4 Refunds and Cancellations

Our refund and cancellation policy is as follows:

• Orders may be canceled within a limited window after placement, subject to the order not having been prepared or dispatched.
• Refunds for quality issues or incorrect orders must be reported to us within 24 hours of receipt by contacting us at [email protected].
• Refunds, if approved, will be issued to the original payment method within 5–10 business days, depending on your financial institution.
• We reserve the right to refuse refund requests that we determine, in our sole discretion, to be fraudulent or made in bad faith.

5.5 Disputed Charges

If you believe there has been an unauthorized charge or billing error, please contact us immediately at [email protected] before initiating a chargeback with your financial institution. We will make good-faith efforts to resolve disputes promptly and fairly.

6. Disclaimer of Warranties

THE WEBSITE AND ALL SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, PIADA EXPRESSLY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO:

• Implied warranties of merchantability, fitness for a particular purpose, and non-infringement;
• Warranties that the Website will be available, uninterrupted, timely, secure, or error-free;
• Warranties that the results obtained from using the Website or Services will be accurate or reliable;
• Warranties regarding the quality of any food products, services, information, or other material obtained through the Website;
• Warranties that any errors or defects in the Website will be corrected.

Nutritional information, allergen disclosures, and ingredient lists provided on the Website are for informational purposes only. While we make every effort to ensure accuracy, we do not guarantee that this information is complete or free from error. If you have severe food allergies or dietary restrictions, please contact us directly before placing an order.

Some jurisdictions do not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you. In such cases, our warranties will be limited to the minimum extent permitted by applicable law.

7. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE UNITED STATES FEDERAL AND STATE LAW, IN NO EVENT SHALL PIADA, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, SERVICE PROVIDERS, OR SUCCESSORS BE LIABLE FOR ANY:

• Indirect, incidental, special, consequential, or punitive damages;
• Damages for loss of profits, revenue, data, goodwill, or other intangible losses;
• Damages resulting from your access to or use of (or inability to access or use) the Website or Services;
• Damages resulting from any conduct or content of any third party on the Website;
• Damages resulting from unauthorized access to or alteration of your transmissions or data;
• Damages resulting from any interruption, suspension, or termination of the Website or Services.

IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE USE OF THE WEBSITE OR SERVICES EXCEED THE GREATER OF: (A) ONE HUNDRED UNITED STATES DOLLARS ($100.00), OR (B) THE TOTAL AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

The limitations and exclusions in this section apply regardless of the theory of liability, whether based in contract, tort (including negligence), strict liability, or any other legal theory, and even if we have been advised of the possibility of such damages.

Some states, including New Jersey and Massachusetts, do not allow the exclusion or limitation of incidental or consequential damages. If you reside in such a state, some of the above limitations may not apply to you.

8. Indemnification

You agree to defend, indemnify, and hold harmless Piada, its officers, directors, employees, contractors, agents, licensors, and service providers from and against any and all claims, damages, judgments, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

• Your use of the Website or Services;
• Your violation of these Terms;
• Your violation of any applicable federal, state, or local law or regulation;
• Your violation of any rights of a third party, including intellectual property rights, privacy rights, or rights of publicity;
• Any User Content you submit, post, or transmit through the Website;
• Your negligence, willful misconduct, or fraudulent activity;
• Any dispute or transaction between you and any third party.

We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will cooperate with us in asserting any available defenses. You agree not to settle any such matter without our prior written consent.

9. Governing Law and Jurisdiction

These Terms of Service and any disputes arising out of or relating to them or the use of the Website or Services shall be governed by and construed in accordance with the laws of the United States of America and the applicable state laws, without regard to any conflict of law principles that would require application of the laws of another jurisdiction.

Any legal action or proceeding arising under these Terms shall be brought exclusively in the federal or state courts of competent jurisdiction located within the United States, and you hereby irrevocably consent and submit to the personal jurisdiction and venue of such courts for this purpose.

If you are a consumer in a specific U.S. state, you may have additional rights under applicable state consumer protection laws, including but not limited to:

• California Residents: Rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), California Unfair Competition Law (Cal. Bus. & Prof. Code § 17200 et seq.), and the California Consumers Legal Remedies Act (Cal. Civ. Code § 1750 et seq.).
• All U.S. Residents: Rights under the Federal Trade Commission Act (15 U.S.C. § 45 et seq.) and other applicable federal consumer protection statutes.

Nothing in these Terms shall be construed to limit any rights you may have under applicable mandatory consumer protection laws that cannot be waived by agreement.

10. Dispute Resolution

10.1 Informal Resolution

Before initiating any formal dispute resolution process, you agree to first contact us at [email protected] and attempt to resolve the dispute informally. We will make good-faith efforts to resolve any complaint or dispute within thirty (30) days of receiving notice of the issue. If the dispute is not resolved within this period, either party may proceed to the formal dispute resolution process described below.

10.2 Binding Arbitration

EXCEPT FOR DISPUTES THAT QUALIFY FOR SMALL CLAIMS COURT, ANY DISPUTE, CLAIM, OR CONTROVERSY ARISING OUT OF OR RELATING TO THESE TERMS, THE WEBSITE, OR THE SERVICES — INCLUDING ANY QUESTION REGARDING THEIR EXISTENCE, VALIDITY, OR TERMINATION — SHALL BE RESOLVED BY BINDING ARBITRATION ADMINISTERED BY THE AMERICAN ARBITRATION ASSOCIATION (AAA) IN ACCORDANCE WITH ITS CONSUMER ARBITRATION RULES, RATHER THAN IN COURT.

The arbitration shall be conducted in English. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction. The Federal Arbitration Act (9 U.S.C. § 1 et seq.) shall govern the interpretation and enforcement of this arbitration agreement.

10.3 Class Action Waiver

YOU AND PIADA AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of a representative or class proceeding.

10.4 Small Claims Court Exception

Notwithstanding the foregoing, either party may bring an individual action in small claims court if the dispute qualifies under the applicable small claims court rules. You may also report complaints to the Federal Trade Commission at www.ftc.gov or your applicable state attorney general's office.

10.5 Time Limitation

Any claim or cause of action arising out of or relating to these Terms or the Services must be filed within one (1) year after such claim or cause of action arose, regardless of any statute of limitations to the contrary, or the claim will be permanently barred.

11. Term and Termination

11.1 Term

These Terms shall remain in full force and effect for as long as you use the Website or Services, or until terminated by either party in accordance with this section.

11.2 Termination by You

You may terminate your relationship with us at any time by discontinuing use of the Website and Services. If you have created an account, you may request deletion of your account by contacting us at [email protected]. Account deletion requests will be processed within a reasonable time in accordance with our Privacy Policy and applicable law.

11.3 Termination by Us

We reserve the right, in our sole discretion, to:

• Suspend or terminate your access to the Website and Services at any time, with or without cause;
• Refuse service to any individual or entity for any reason not prohibited by applicable law;
• Remove or disable any User Content that violates these Terms or that we determine, in our sole discretion, to be harmful, offensive, or otherwise objectionable.

We will generally provide notice of termination unless we determine that doing so would compromise security, violate applicable law, or is otherwise inappropriate in the circumstances.

11.4 Effect of Termination

Upon termination of your access to the Website or Services, all rights and licenses granted to you under these Terms will immediately cease. Provisions of these Terms that by their nature should survive termination — including but not limited to intellectual property rights, disclaimer of warranties, limitation of liability, indemnification, dispute resolution, and governing law — shall survive termination.

12. Third-Party Links and Services

The Website may contain links to third-party websites, applications, or services that are not owned or controlled by Piada. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. We do not warrant the offerings of any such third parties or their websites.

We strongly advise you to read the terms of service and privacy policy of any third-party website or service that you visit. Your interactions with third-party websites and services are governed by the terms and policies of those third parties, and we are not responsible or liable for any damages, losses, or issues arising from your use of third-party websites or services.

Any third-party delivery services, payment processors, or other service providers used in connection with your orders are independent contractors, and we are not responsible for their actions, omissions, or the quality of their services.

13. Food Safety and Allergen Information

Piada takes food safety and allergen awareness seriously. However, please be aware of the following:

• Our food products are prepared in facilities that may handle common allergens including, but not limited to, gluten, dairy, eggs, nuts, peanuts, soy, fish, and shellfish.
• Cross-contamination is possible despite our best efforts to maintain food safety protocols.
• Nutritional and allergen information is provided in good faith but may not always reflect the most current formulation or preparation methods.
• If you have a severe food allergy or dietary restriction, we strongly recommend that you contact us directly before placing an order to discuss your specific needs.

PIADA SHALL NOT BE LIABLE FOR ANY ADVERSE REACTIONS, ILLNESS, OR INJURY RESULTING FROM CONSUMPTION OF OUR FOOD PRODUCTS WHERE YOU HAVE NOT DISCLOSED YOUR DIETARY RESTRICTIONS OR ALLERGIES TO US PRIOR TO ORDERING, OR WHERE CROSS-CONTAMINATION OCCURS DESPITE REASONABLE PRECAUTIONS.

14. Changes to Terms

We reserve the right to modify, update, or replace these Terms at any time, in our sole discretion. When we make material changes to these Terms, we will:

• Update the "Last Updated" date at the top of this page;
• Post a notice on the Website indicating that the Terms have been updated; and/or
• Send a notification to the email address associated with your account, if applicable.

Your continued use of the Website or Services after the posting of any revised Terms constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must discontinue use of the Website and Services immediately.

We encourage you to review these Terms periodically to stay informed of any updates. The most current version of these Terms will always be available at cafe-piada.click.

15. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court or arbitrator of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it enforceable, or if modification is not possible, it shall be severed from these Terms. The invalidity or unenforceability of any provision shall not affect the validity or enforceability of the remaining provisions, which shall continue in full force and effect.

The parties agree that any invalid or unenforceable provision shall be replaced with a valid provision that most closely reflects the original intent and economic effect of the invalid or unenforceable provision.

16. Entire Agreement and Waiver

These Terms, together with our Privacy Policy and any other legal notices or agreements published on the Website, constitute the entire agreement between you and Piada with respect to the subject matter hereof and supersede all prior or contemporaneous communications, negotiations, and agreements, whether written or oral, between the parties regarding such subject matter.

Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver of any provision of these Terms will be effective only if it is in writing and signed by an authorized representative of Piada. No waiver of any breach shall be construed as a waiver of any subsequent or continuing breach.

The section headings used in these Terms are for convenience only and shall not affect the interpretation of any provision.

17. Force Majeure

We shall not be liable for any failure or delay in performance of our obligations under these Terms to the extent that such failure or delay is caused by circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemic or epidemic events, government actions or restrictions, labor disputes, supply chain disruptions, power outages, internet failures, or any other event of force majeure. In such circumstances, we will use commercially reasonable efforts to resume normal operations as quickly as practicable.

18. Electronic Communications

By using our Website and Services, you consent to receiving electronic communications from us. These communications may include notices about your account, your orders, and other information concerning or related to the Services. You agree that any notices, agreements, disclosures, or other communications that we send to you electronically will satisfy any legal communication requirements, including that such communications be in writing, to the extent permitted by applicable law.

19. Contact Information

If you have any questions, concerns, or comments regarding these Terms of Service, or if you need to contact us for any reason related to the Website or Services, please reach out to us using the following contact information:

We will make every effort to respond to your inquiries in a timely manner, typically within 2–5 business days. For urgent matters related to food safety, allergic reactions, or order issues, please contact us immediately via email and clearly mark your communication as urgent.